|Shipping Policy||Back Order Policy||Returns & Refunds|
If you are not 100% satisfied with your purchase, you can return the product(s) and get a refund.
You can return a product for up to 60 days from the date you purchased it.
Any product you return, must be in the same condition you received it and in the original packaging. If any item has been opened or used and cannot be resold, the customer will not be refunded the full purchase price. In the instance the refund will reflect a deduction of our cost of the item.
NOTE: For pantographs, this means they must not show any evidence they have been taken out of the plastic wrap and unrolled. We have had issues in the past where this has happened and 5 feet into the roll there is damage and they cannot be resold. If we receive any pantograph that has been opened and/or unrolled, the refund will reflect a deduction of our cost for the item.
NOTE on Free Shipping Orders: If you received our Free Shipping offer and then wish to return part of your order, please note that your order will be adjusted for the items you are keeping with a shipping charge added according to our shipping chart. After an order with Free Shipping has shipped, and the customer then makes a decision to return the entire order, the refund will reflect a deduction for the cost of shipping the original order.
Downloaded items and Closeout/Clearance items are not eligible for return and/or refund. All sales on these items are final.
Digital patterns that you download are not eligible for return, exchange, or refunds.
You must contact Sew Thankful by email at email@example.com for authorization to return. You will mail the items to:
The original shipping fee is not refundable. Return shipping costs wil be at customer expense unless the order/item being returned was sent in error or damaged.
Unless an item is received in damaged condition and reported to Sew Thankful prior to return...OR unless it has a manufacturer defect, the returned item(s) must be received in new re-sellable condition, including the original packaging, to receive a full refund of the product purchase price. NOTE: For pantographs, this means they must not show any evidence they have been taken out and unrolled
Sew Thankful is not responsible for damage that may occur in the return shipping of items. If your order has fragile items or has a high dollar value, we suggest that your purchase postal insurance for your return package.
Eligible refunds will be made in the same format as the original payment and only to the person that made the original order. This means that credit card refunds will be issued to the same credit card used for the purchase. Paypal refunds will be issued to the same Paypal account used to place the order.
After an order has shipped, if a customer decides to "REFUSE" the shipment being made by the Post Office, the customer will only be refunded for the total of the merchandise in the order. (once we receive the order back through the Post Office.) The original shipping fee is not refundable in this case unless it has been determined that Sew Thankful made an error in the order.
We do not offer exchanges. If you would like a different product, you can return the the unwanted item per the return policy. Then you can place a new order through our website.
Sales and Discounts: Sale prices and discounts are only valid during the actual period specified. Prices are subject to change at any time without prior notice. Accordingly, Sew Thankful will not issue refunds or discounts on any items purchased and shipped prior to a sale start date or after a sale date expires.
Claims for missing or incorrect items: Customer is responsible to inspect their order upon receipt. All claims for incorrect, missing, damaged/broken items must be made within 3 business days of receipt of the order. Claims will not be considered valid after 3 business days from delivery/receipt of the order.
Lost Shipments: Please let us know if your order is not received in a timely manner. Sew Thankful will not refund or replace an order if we have not been notified within 30 days that the order was not received. If after researching the item we find that the order was lost due to an error by Sew Thankful or the US Post Office, we will replace the item(s) or apply a refund. For USA orders, we must allow at least 14 business days for an order to arrive before proceeding with replacements or refunds. (not including the date of mailing, weekends or holidays.) For International orders, we must allow at least 30 days for an order to arrive before proceeding with replacements or refunds.
Our system is automated. The customers shipping label will print out exactly as it has been typed by the customer in the shopping cart. We will not be able to replace or refund any item(s) due to customer error in providing their shipping address. If an order is shipped with the wrong shipping address due to customer error at checkout, the US Post Office will return the package. (the majority of the time) Please note that to reship the an order in the case, another shipping cost will be charged.
Sew Thankful Inc. reserves the right to change rates and/or policies in part or in whole at any time without prior notice.
Sew Thankful Inc. is a privately owned business. We reserve the right to refuse service to anyone at anytime.