Medium-400-ST-Logo-since-2000

Sew Thankful Help on FAQ

Frequently Asked Questions

Why is my credit card not working in your shopping cart?

I click on continue on the first page of the shopping cart, but I don't advance. Why?

Do you sell wholesale?

Do you have a location I can visit? / Can I pick up my order?

Can I sell the items I make from patterns I purchased from you?

Can you tell me if my order went through or not?

What countries do you ship to?

How much do you charge for shipping?

Do you accept orders my mail?

Why hasn't my order arrived yet?

Why was my credit card charged twice?

Why didn't my coupon from websites like tjoos.com or ultimatecoupons.com work?

 
Why is my credit card not working in your shopping cart?

Please note that the information you enter will be checked directly with Visa, Mastercard, or Discover.

If you are receiving any errors, then the information submitted is being rejected by the card company.

99% of all difficulties in the shopping cart with a credit card come from the addition or omission of the correct information.

Please double check the following:

(you may want to do delete your cookies and history in case your computer is saving one of your attempts that has incorrect information)

  1. Your “Bill To” address is the same as what is on file with the card company.
  2. The card number entered is one continuous row of numbers and contains no spaces or hyphens.
  3. You enter your CVV number.
  4. Finally double check your expiration date.

If you feel you have entered the information correctly and you still receive these errors you may need to contact your card company.(Back to Top)

 
I click on continue on the first page of the shopping cart, but I don't advance. Why?

If you continue to be returned to the first page of the shopping cart after you click on "Continue Checkout", please check the top of the page. You may have an item that is out of stock or sold out. This item will need to be removed from the shopping cart before you can continue.

If you encounter a problem while checking out, double check the following:

Page 1:

  • There are no messages at the top of the page telling you an item has sold out.
  • You have selected your shipping.
  • At the bottom of the page you have selected your payment type.

Page 2:

  • You have filled in your "Bill To" and "Ship To" address's. (If they are the same please check the box "Check here if billing and shipping are the same."
  1. At the bottom you fill in your credit card information if you are using a credit card.
  • Click on "Confirm" to advance to page 3.

Page 3:

  • Double check your order and scroll down to the bottom of the page where you will click on "Submit This Order."
  • If your order completes successfully, the last page that appears will be a "Thank You for your Order" page. This page will give you your order number. You will also be sent an email with your order details.

If you do not receive the final "Thank You for your Order" page your order has not completed successfully.

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Do you sell wholesale?

We are an online retailer only of the items we offer and do not sell wholesale.(Back to Top)

 

Do you have a location I can visit? / Can I pick up my order?

We are an internet only company and do not have the facilities for pick up.(Back to Top)

 

Can I sell the items I make from patterns I purchased from you?

Please remember that patterns are copyrighted by the designer to protect their hard work. Some designers allow a certain number of items to be sold and some do not.

You should contact the designer for their permission and requirements. (Back to Top)

 

Can you tell me if my order went through or not?

If your order completes successfully, the last page that appears will be a "Thank you for your Order" page." This page will provide your order# and details.

You will also be sent an "Order Confirmation Email". This email will provide you with your order# and details. Please check your spam filters in case it was caught by them.

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What countries do you ship to?

Please visit our Help On Shipping Page for the list of countries Sew Thankful ships to. (Back to Top)

 

How much do you charge for shipping?

Our shipping rates are not based on the postage amount for your order, but include charges to cover many costs such as boxes, bubble wrap, mailers, tape, shipping software, etc. Please visit our Help On Shipping Page for more information.

You may also just place the items you like into your shopping cart, and the shopping cart will display the shipping rates for that order. (Back to Top)

 
Do you accept orders my mail?

Yes we do for domestic shipments only. You must use this PDF form. Retail Mail Order Form

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Why haven't I received my order yet?

The normal transit time for Domestic 1st Class Mail is 3-5 business days.

The normal transit time for Domestic Priority Mail is 2-3 business days.

The normal transit time for International 1st Class Mail is 10-15 business days.

The normal transit time for International Priority Mail is 7-10 business days.

These are estimates only and USPS does not guarantee these times..

Delays can occur such as weather, vehicle breakdowns, aircraft difficulties, human error, and customs hold ups.

USPS does advise to wait up to 2 weeks for Domestic shipments since delays can occur. If you do not receive your shipment after the 2 week period please email us so we can make it right with you.

USPS does advise to wait up to 30 days for International shipments since delays can occur. If you do not receive your shipment after the 2 week period please email us so we can make it right with you.

This wait time is very rare but has occurred. There have been very few packages lost by USPS and 99% of all packages arrive within the 2 week Domestic or 30 day International period.. (Back to Top)

 
Why was my credit card charged twice?

One amount is an "Authorization" and the other is a "Captured" amount.

When you check out of the shopping cart using a credit card, the monies are only "Authorized" for payment.  We do not "Capture" any funds until items actually ship.

  • An “Authorization” is a transaction that just says it’s OK for that total to be charged.
  • A “Capture” is a transaction where the funds are charged to your account.

Normally you will never see an “Authorized” transaction on your actually paper statement from your card company.  But you will see these appear on your online account page, and they drop off in 48 hours or so.

If you see 2 different line items, then that is most likely because we have split shipped your order and have only "Captured" the funds for the items that have shipped to you. (Back to Top)

 
Why didn't my coupon from sites like tjoos.com or ultimatecoupon.com work?

These "coupon sites" are dishonest and unethical, as they post many business's copyrighted information without their permission. We apologize for any inconvenience.

Without our permission they have posted our copyrighted website images and then make dishonest claims that we have coupons available through their site. We have not given them permission to do so. When you click on the phony coupon, it will even tell you it is activated. This is a lie.

There are a few of these sites that steal online business's copyrighted information, with the only goal of getting a high traffic number to their site so they can eventually sell it for a profit.. (tjoos.com was just sold to a large internet company).

We apologize for any confusion. (Back to Top)