please scroll down
for payment methods, shipping rate table, returns/exchanges/claims policy information
| Sew Thankful Office/Business Hours:
9AM
- 5PM Mountain Time M-F, not including postal holidays and the Friday
after Thanksgiving. However,
you may shop online ANYTIME!
Order Methods:
At this time, we are a family owned, "internet only" company. In
order to keep prices low and service efficient, we must automate.
- In order to
keep our prices and shipping rates as low as possible and our service
as efficient as possible we are
unable to take orders or credit card information over the phone.
- Orders must be placed online
by the customer or submitted as an offline mail
order.
- If you do not wish to put your credit card
information online, you may choose to submit an offline mail order.
- See offline mail order section
below for the link to offline order form.
We seek to serve the most
customers who enjoy doing business with us by continuing to offer
great prices, low shipping costs and excellent
service. In order to accomplish this, we must automate
wherever possible. That means handling orders through the shopping
cart and questions through email.
Generally, we are very quick to answer
email. When emailing, please be certain you use a clear and
applicable subject line for your email or it may appear as spam.
Also be certain to add us to your email address book and approved sender
list so our email reply to you is not bounced back by your email service
provider.
We can not be all things to all
people. We understand we are not the only
business selling the products we stock and we may not be the best
fit for consumers who are unwilling to order online using a credit
card or PayPal.
If you disagree with our prices,
shipping rates /policies, order policies etc. we understand you
may choose to shop elsewhere. In that case, we absolutely
wish you well.
|
| Store Location:
Sew
Thankful sells by internet only at this time. Zoning laws do not
permit local
pick up or on-location shopping at this time. Most local
customers receive their orders the next business day after we ship it
(note: we ship in-stock orders the next business day after they are placed
online).
Print Catalog: To
keep our prices low, we are unable to offer a print catalog.
You are welcome to print out pages from the website to view at your
leisure, but please keep in mind that all products, prices and offers are
subject to change at any time without prior notice.
|
|
Solicitations:
- Sew Thankful Inc.
does not participate in any pyramid schemes or chain mail
solicitations.
Any and all such requests or solicitations to participate in said
chain mail or pyramid scheme--whether they involve money, recipes,
fabric squares, embellishments, etc.--sent to us will be discarded as
trash.
- A solicitation
containing any tangible items sent to us for any reason without our
prior written request or consent, will NOT be returned.
- Solicitations for
donations to charities, guilds, events and the like are reviewed on an
annual basis. We communicate directly with those charities and
organizations we decide to contribute to. Unfortunately, time
constraints do not permit us to communicate directly with every person
or organization who makes a request as there are literally many
thousands of requests every year.
|
| |
| ONLINE Payment Methods:
We accept Visa, Mastercard, Discover or PayPal.
If you prefer not to pay by credit card or by PayPal online through our
web shopping cart, please see "MANUAL/OFFLINE Snail Mail or Fax
Orders" paragraph below.
MANUAL/OFFLINE Snail Mail or Fax
Order Payment Methods: We
are an internet company. We specialize in internet orders. Orders
submitted online are automated and therefore receive the fastest and most
cost effective processing.
-
Because "offline" orders can not be "automated" they require more time and labor to
process and therefore require a manual order processing fee.
If you prefer to pay by check or money
order, do NOT submit your order online. Click
here to download our Snail Mail/Fax Order form
(This
form is a PDF file that requires a recent version of Adobe Acrobat Reader.
If you don't have Acrobat Reader or your version is not recent enough, you
may download an updated version for free at http://www.adobe.com
. Sorry, Sew Thankful is unable to provide technical assistance for
Adobe products.)
Complete the form and send it with
payment to the address provided on the form.
|
| |
| Sales Tax:
Orders placed from or shipping to New Mexico destinations will be charged the current sales tax
rate. We collect and submit all applicable sales tax to the State of
New Mexico Tax & Revenue Department, as required by law. |
| |
|
Shipping:
Backorders, Domestic & International Policy & Rate Chart
|
|
Backorder Policy: click
here to read our policy on backorders (opens a new window).
NOTE: Once an order has shipped,
it is not possible to add on to the order. Further, if the
"split-shipped" order has a
backorder on it, no add-on will be permitted to be added to the backorder. A new order must be
placed for any new/add-on items not on the original order.
|
|
US Shipping/Handling
(online orders ONLY):
Shipping within the United States and APO addresses
is calculated at the same rate and shown on the rate table below. That includes Hawaii and Alaska.
We ship exclusively via USPS First Class and USPS Priority Mail.
|
| International
Shipping/Handling (online orders ONLY):
International shipping rates are shown on the rate table below.
International customers have the choice between International First Class
(limited to packages weighing 64 ounces or less) and/or International Priority (where available, subject to USPS limitations). |
|
Most
in-stock orders ship the next business day after you place your order.
|
|
Customer Question:
I don't think it will cost that much to mail my order. Why does shipping
seem so expensive?
Answer: The
IRS, the State Tax Office and State Labor Department treat us like a
business because we are a business. Sew Thankful pays income taxes, wages,
payroll taxes, sales taxes (where applicable) and performs all the
requirements that legitimate businesses are required to perform.
Therefore, we must treat our business accordingly.
-
Shipping
is not just about postage rates.
Our shipping rates should (but rarely actually do) cover all costs
associated with shipping an order, including but not limited to: postage,
envelopes, boxes, packing materials, tape, labels, space to store all
these shipping materials, equipment needed to process the package (scales,
special software, dedicated printers, etc.), labor to process/package the
order, and time/labor/fuel to get the package to the Post Office.
Shipping
rates are subject to
change at any time without prior notice. *Certain
over-size or bulky items may require an additional handling
fee/surcharge. This charge is in addition to the rates
below. Each item affected by this charge will have a notation in its
product description area.
|
| From |
To |
All USA Destinations
(incl. APO/FPO)
|
Canada
- USPS
1st Class International
*availability limited to
packages weighing 64 ounces or under
|
Canada - USPS
International Priority
|
Mexico, Brazil
Australia, New Zealand - USPS
1st Class International
*availability limited to
packages weighing 64 ounces or under
|
Mexico, Brazil
- USPS
International Priority
Brazil service may be limited to Rio de
Janeiro and Sao Paulo |
Western Europe, UK,
Israel - USPS
1st Class
International
*availability limited to
orders 64 ounces or under
|
Western Europe, UK,
Israel, Australia, New Zealand, Japan - USPS
International Priority
|
| $0 |
$9.99 = |
2.99 |
3.99 |
16.99 |
5.99 |
18.99 |
5.99 |
21.99 |
| $10.00 |
$29.99 = |
4.99 |
5.99 |
17.99 |
8.99 |
22.99 |
8.99 |
25.99 |
| $30.00 |
$49.99 = |
5.99 |
8.99 |
18.99 |
13.99 |
28.99 |
13.99 |
29.99 |
| $50.00 |
$69.99 = |
7.99 |
11.99 |
19.99 |
15.99 |
32.99 |
15.99 |
33.99 |
| $70.00 |
$99.99 = |
8.99 |
14.99 |
21.99 |
19.99 |
37.99 |
19.99 |
38.99 |
| $100.00 |
$249.99 |
9.99 |
16.99 |
22.99 |
24.99 |
39.99 |
24.99 |
41.99 |
| $250.00 |
$999.99 |
FREE |
18.99 |
27.99 |
29.99 |
45.99 |
29.99 |
49.99 |
|
|
Shipping rates and policies are subject to change at
any time without prior notice. |
|
Exchanges,
Returns, Claims & Refunds |
Exchanges:
- EXCEPT
FOR EXACT SAME ITEM replacement/exchange (i.e., in the event of a defective
product or broken item where the exact item is requested for replacement),
exchanges are not available.
-
Customer may return qualifying merchandise at customer's expense
for a refund of the purchase price of that item (original shipping costs
are NOT refundable) and place a new order for alternative merchandise if
desired.
-
If an item is broken or defective, the item is to be returned to Sew
Thankful at customer expense within 30 days of the date of purchase (subject to all return conditions stated
above and below as applicable) and Sew Thankful will replace it with a new
exact same new item or issue a refund for the product purchase
price less any discounts or coupons applied at the time of
purchase.
-
If an exchange for a different item is requested, the original
merchandise is to be returned at customer expense within 30 days of the
date of purchase (subject to all the
return conditions stated above and below as applicable). An immediate refund (for the price of merchandise on the
date of sale less any discounts or coupons applied at the time of
purchase) will be issued to the credit card or paypal account used in the
original transaction immediately after the merchandise is received back in
new/un-used/re-saleable condition (exception: defective merchandise)
by Sew Thankful.
-
An entirely new order must be placed by the customer for any different
merchandise.
Returns:
Please inspect your
order immediately upon receipt. If your order is not
received in satisfactory condition,
we would like the opportunity to make it right for you.
-
If a return or replacement is necessary, the CUSTOMER MUST CONTACT Sew Thankful by
email to orders@sewthankful.com
TO RECEIVE AN AUTHORIZATION PRIOR TO RETURNING ANY MERCHANDISE FOR REFUND
OR REPLACEMENT. Merchandise returned to us without a prior authorization
will be refused.
-
If your package is received in damaged conditions from shipping, please
notify us immediately (within 3 days of receipt of the
package).
-
Refund requests are to be made
within 30 days of the date of the order.
- Customer is
required to return item(s) at customer expense and Sew Thankful must
receive it in new, re-sellable condition prior to refund being issued.
-
Unless an item is received by customer in damaged condition and reported
to Sew Thankful immediately OR unless it has a manufacturer defect, it
must be received back by Sew Thankful in new, unused and re-sellable
condition in order to receive a full refund of the product purchase price.
-
Sew Thankful is unable to be responsible for damage that may occur in
return shipping. We recommend customer insure the package for safe
return.
Defective Item or Damaged Product:
Unless otherwise specified (for example, as with closeouts, discontinued
items, etc. where no refunds or exchanges are permitted), we will happily refund your money
in the event of defect or damage subject to the "claims"
policy stated below and the 30 refund policy stated above. Customer must return the
damaged/defective item(s) in the condition
received. Shipping is not refundable, return shipping is always at customer
expense. Shipping for replacement item is covered by Sew Thankful
ONLY when an exact same item replacement is requested (i.e., in the event
of product defect but the exact same item/SKU is the
replacement).
EXCEPTIONS to the
return policy (relating to un-damaged and non-defective items):
- Copyrighted items
are NOT eligible for return or refund.
Due to copyright
concerns we can not accept the return of copyrighted materials such as
patterns, books, cds or dvds. All sales on these items are final
(except for damaged items).
- If you are
planning to make finished items to sell from patterns, books,
etc., you are responsible to contact the legal copyright holder
for their permission (preferably before you purchase the
pattern). Sew Thankful can not grant permission for usage,
resale, etc. that can only be legally provided by the copyright
holder. If you need assistance contacting the copyright holder,
email us and we will help you get in contact with the proper
person. If you need more information on understanding copyright, click
here.
- Please make
your selections carefully and be aware of what you are
ordering before you place your order.
- Some patterns,
books and pattern-books may not include a paper template pattern
to trace or cut out. Some designers and authors only
provide dimensions or measurements along with instructions for
assembly and completion of the item. If having a paper
template pattern to trace or cut out is required for your
satisfaction, PLEASE ask us to verify the item for you PRIOR to
placing your order.
- Once
copyrighted materials are shipped to the customer, they are not
eligible for return or refund.
- Closeout/clearance,
temporary overstock, inventory reduction, and/or discontinued items are not eligible for
return or refund. All sales on these items are final.
- Cut fabric yardage is
NOT eligible for return or refund unless we made a mistake on your
order.
SALES and discounts: SALE
prices and discounts are only valid during the actual SALE and discount
period. As stated at the footer of each page of the SewThankful website,
prices are subject to change at any time without prior notice.
Accordingly, we are unable to issue refunds or discounts on any items
purchased and shipped prior to a sale start date or after a sale date
closes. If you order an item that goes on sale after your order is
shipped, you are welcome to return it (in new, unopened and re-sellable
condition) within 30 days of purchase for refund of the purchase price
(shipping is not refundable). Purchase of any new item at
"sale" price must be handled as a new and separate transaction from any
return/refund.
|
Claims for missing or
wrong items:
- Customer is responsible to make
a thorough inspection of order immediately upon receipt.
- ALL claims for wrong, missing,
damaged/broken items MUST be made within 3 business days of receipt of
the order. Claims will not be considered valid after 3 business
days of delivery/receipt of the order.
- All claims must be submitted in
email format to orders@sewthankful.com
.
- Make certain you have an
appropriate subject line on your email AND reference your
order/receipt number within the text of the email.
- Upon SewThankful's receipt of your
claim, SewThankful will immediately issue you an acknowledgement
by reply email.
- If you do not receive an
acknowledgement within 24 business hours (business hours are M
- F 9AM - 5PM Mountain time) from the time you sent your email,
your email was lost in space/not received and you need to
re-submit the email.
- You may wish to double-confirm
by telephone. If so, leave a message regarding your
claim at 505-896-2888.
- When you leave a message, you
must include your order number, first and last name, order
date and email address.
- When making a claim for missing
items, the customer must provide the order/receipt number.
|
| Lost Items:
Please notify us promptly if an order is
not received in a timely manner. We are unable to refund any order
where a customer has not notified us of non-receipt within 30 days of the
date the order was placed.
If an item is lost in the mail due to an
error on our part or on that of the United States Post Office, we will replace the item or refund the money
paid. For USA orders we must allow up to 14 business days (not including
the date of mailing, weekends or holidays) for any "stray or
temporarily misguided" package to materialize before we make a
replacement or refund. For International orders we must allow up to 21 business days (not including the date of mailing, weekends or holidays) for any misdirected packages to surface before we make a replacement or refund.
Our system is automated: The shipping label
label will print out names and street addresses exactly as entered by the customer.
We are unable to replace or refund any
lost orders or missing orders due to customer error. Please be sure
that all the information entered in the shipping address section of the
shopping cart at check out is completely accurate.
|
|
| Refunds: In
all cases, eligible refunds will be made in the same format as the
original payment was made and only to the person who made the original
order. This means credit card refunds will be issued to the same
credit card used for the purchase. Paypal refunds will be issued to
the same PayPal account used to place the order. Check refunds will
be issued to orders paid by mailorder check or money order. |
|
SewThankful
reserves
the right to change rates and/or policies in part or in whole at any time without prior notice. |
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