Shipping and other Order related Frequently Asked
Questions:
How can I find out my order
number?
Upon successfully submitting
your order at SewThankful.com, you will receive an online confirmation providing
you an order number AND you will receive an emailed order receipt also
providing your order number. If you did not receive at least one of those
confirmation notices, then your order was most likely NOT successfully submitted
and we will have no record of it. We only receive notice of orders when
the transaction has completed successfully.
How will you ship my order?
- SewThankful ships exclusively via The United
States Postal Service.
- All domestic packages are shipped via USPS
First Class Mail or Priority Mail -- SewThankful's choice depending upon the
package weight and value.
How will I know when my order ships?
- When your package ships we will send you an
email notifying you that your package is shipping. If you do not receive
an email from us, it is likely that you provided an invalid email address (there
may have been a typo) or that your email service provider is blocking email from
us.
Can I track my package after it has been
shipped?
- Most First Class Mail and Priority Mail
shipments will include electronic delivery confirmation. Please
note, there is a very big difference between "tracking" and delivery
confirmation. Please read all about that on the USPS website by clicking
here.
How long will it take to
receive my order?
- Orders shipping to USA destinations should expect to receive your order in approximately 4 - 7 business days from the day we ship, depending upon what day/time your order was placed and where your order is shipping to. International orders may take 10 business days or more from the day we ship to arrive.
- During holiday periods, you should expect delays of an additional 3 to 5 days or more to the above suggested time-frames for delivery.
What if I have waited the
above specified time but still have not received my order?
- US Customers, if you have not received your order within 15 business days of the date you place your order, then you--the customer--must immediately notify us by email or by phone (toll-free 1-866-844-9574) prior to the 20th business day from the order date so we may investigate the situation and take the proper steps to make sure you are satisfied.
- SewThankful will not re-ship or refund any orders where the customer has not notified us of non-receipt of the order within the specified time-frame and in NO CASE if customer has not notified us within 30 days of the date that the order was placed.
- International Customers, if you have not received your order within 20 business days of the date you place your order, then you--the customer--must immediately notify SewThankful by email to orders@sewthankful.com prior to the 25th business day from the order date so we may investigate the situation and take the proper steps to make sure you are satisfied.
- SewThankful will not re-ship or refund any orders where the customer has not notified us of non-receipt of the order within the specified time-frame and in NO CASE if customer has not notified us within 30 days of the date that the order was placed.
Can I return copyrighted
materials if I change my mind after I receive my order?
- Due to US Copyright laws and concerns: books, patterns and copyrighted printed materials
can not be returned for refund or exchange. This is clearly specified on our Shipping, Payment & Returns policy
page, which must be agreed to by all customers when they submit their order.
Can I return clearance or
closeout merchandise?
- All clearance and closeout purchases are final. No refunds, returns or exchanges on clearance or closeout items once they have been shipped.
What is your merchandise
return and exchange policy?
-
Sew Thankful stands behind
its products and service, subject to the copyright limitations specified
above. We want you to be pleased with your purchase. If you are
unhappy with your purchase, we want the opportunity to make it right for
you.
-
Unless product is
defective, items must be returned in NEW and re-saleable (re-sellable)
condition in order to qualify for refund or exchange.
-
If the 30 day period has
passed from date of purchase, the item may be returned for exchange within
the period of 90 days from the date of purchase. After 90 days there are NO
RETURNS.
-
Shipping charges, are
NEVER refundable unless WE have made an error in your order. Shipping
Charges do not apply toward exchange credit, neither are they covered for
returning any item for exchange or refund.
-
Sew Thankful can not and
will not be held responsible for damage or loss to packages returned to us
that were not insured by the shipper/customer.
What do if I
want to cancel my order?
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