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"SEW THANKFUL" and the SewThankful Logo are the Federally Registered Trademark/Servicemark of SewThankful Inc.
Copyright 2002 - 2010 Tracy L. Chapman & Sew Thankful Inc., all rights reserved.

Backorder Shipping Policy

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Providing you fast and friendly service is very important to us. We want you to receive your order as quickly as possible and we do our very best to keep an adequate on-going supply of inventory to ensure you receive your order FAST. 

However, many factors affect inventory levels which may unexpectedly cause a backorder situation.  For example, sometimes we experience an unexpected "run" on a particular item way beyond the normal sales level.  Sometimes we offer a new item that is sought after at a higher than anticipated level.  Or, sometimes a manufacturer is sold out of an item and we must wait for a backorder from them. 

Here is how SewThankful handles backorders in the event you have a backorder.

  • If you have a backordered item we will email you by the next business day after you place your order, where you will have the opportunity to tell us your preference on how to proceed.  
    • If you do not reply to our email notification and inquiry regarding your preference, we will default to "holding" the order and shipping complete when the re-supply comes back in stock.  
    • Please make certain your email address is correct when you place your order.
  • Backorders are only permitted on items we intend to re-stock on a regular basis. 
    • HOT DEAL items and clearance or closeout, temporary overstock and/or discontinued items do NOT qualify for backorder status and will automatically be deducted from your order.
  • In most cases, if your qualified item is on backorder we expect that it will be back in stock within 1 - 10 days.  Your order will ship immediately upon our receipt and processing of the backordered item. 
  • If a backorder is expected to take longer than 10 business days until we have it back in stock, we will email you for further instructions as to whether you wish to wait or if you wish to cancel the item from your order. 
  • Please make sure your email address is correct when you place your order.  On the day your order ships you will receive an email notification that your order has shipped.  This is how you will know when to approximately expect your order. 
  • If you are paying by Visa, MasterCard or Discover directly, we do NOT charge your credit card until your order is ready to ship. 
    • That means we do not charge you for backordered item(s) until it is/they are ready to ship; if an order is being split shipped, we only charge for the items actually shipping (on the day of the initial shipment) and the applicable shipping charge.
    • NOTE: If you pay by PayPal, your payment is immediately processed through PayPal.  That is how PayPal works and we have no control over how they run their business.  Therefore, if you elect to go ahead and wait for a backorder, the initial order charge will remain intact.

If you should have any questions regarding the backorder policy or an existing order, please email tracy@sewthankful.com.